Refund and Return Policy

Last Updated: 31-10-2025

Welcome to The Digital Bionics (“we,” “our,” “us”).

We value our customers and aim to ensure complete satisfaction with every purchase.
This Refund and Return Policy explains how refunds, cancellations, and access issues are handled for all digital products and services offered through https://thedigitalbionics.com.

1. Digital Products Covered

This policy applies to all digital items and services we sell, including:

  • Digital E-Books (downloadable content)

  • Digital Courses (pre-recorded or online learning materials)

  • Live and Recorded Webinars

  • Membership or subscription-based digital content

2. Nature of Digital Products

All our products are digital and become instantly accessible once your payment is successfully processed.

Because of the non-returnable nature of digital goods, we generally do not offer refunds once the product or course has been delivered or accessed.

3. Refund Eligibility

We may offer a refund under the following special circumstances:

A. Duplicate Purchase
If you accidentally made a duplicate payment for the same product, please contact us within 7 days of purchase. We will verify and issue a refund for the duplicate transaction.

B. Technical Issues
If you are unable to access your purchased product due to a technical issue on our end (e.g., broken link, access not granted), please contact us within 7 days of purchase.
We will resolve the issue promptly or issue a full refund if we cannot fix it.

C. Unauthorized Charge
If you believe a purchase was made without your consent, please contact us immediately. After verification, we will assist you in resolving the issue.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • You changed your mind after purchase.

  • You do not have sufficient technical ability to use or access the content.

  • You purchased a product, course, or webinar but did not attend, complete, or download it.

  • You failed to meet system requirements for accessing digital materials.

  • More than 7 days have passed since the date of purchase (unless required by law).

5. Webinar & Course Cancellations

Live Webinars:

  • If a webinar is canceled by us, you will receive either a full refund or the option to transfer your registration to a future event.

  • If you miss a live session, no refund will be provided, but you may receive access to the recorded version (if available).

Online Courses:

  • Once a course is accessed, downloaded, or viewed, it becomes non-refundable.

6. How to Request a Refund

To request a refund or report an issue, please contact us via email:
📧 thedigitalbionics@gmail.com

Include the following details in your email:

  • Full Name

  • Order ID or Transaction Number

  • Date of Purchase

  • Product Name

  • Reason for Refund Request

Our team will review your request within 3–5 business days and respond via email.

7. Processing Time

Approved refunds will be processed within 7–10 business days to your original payment method.
Please note that your bank or payment gateway may take additional time to reflect the funds in your account.

8. Chargebacks and Disputes

If you experience any issue with your order, please contact us first at
📧 thedigitalbionics@gmail.com
before filing a chargeback.

Filing a chargeback without contacting us may delay resolution and could result in the suspension of your account access.

9. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time without prior notice.
Updates will be posted on this page with a new “Last Updated” date.
Continued use of our website and services after such updates constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Refund and Return Policy, please contact us:

The Digital Bionics
📧 Email: thedigitalbionics@gmail.com
🌐 Website: https://thedigitalbionics.com